Business Process Modelling

The Business Process Modelling course provides delegates with an overview of the principles and techniques of business process modelling, the application of those techniques through various business case studies and tutor lead exercises. Analysing organisations from a process perspective is now a key skill for business analysts and change specialists.  The analyst should be able to model the organisation from various levels using a modelling technique and notation. A clearly visualised organisational model is a powerful tool for making effective decisions, improvements and organisational change. This course includes the population industry business modelling standard – BPMN (Business Process Modelling Notation).

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This course is given by trainers with industry experience. The course is suited to candidates who are starting their business analysis career as well more seasoned professionals looking to brush up on the basics or achieve internationally recognised certification. Delegates are supplied with course notes containing detailed information about business analysis techniques and providing references for further reading.

On completion of the Business ProcessModelling course, delegates will be able to:

  • Understand the context for business process modelling
  • Identify and model core business processes at an organisation level
  • Identify and model core business processes at a process level
  • Identify key components to modelling – including actors, triggers, events, process flows, tasks.
  • Identity business rules and how to model them
  • Identify performance measures with tasks
  • Have acquired an overview of popular Process Modelling techniques and Notation (including BPMN)
  • How to identify problems with current processes
  • How to re-engineer organisational processes to make improvements

The course covers the follow topics:

  • The purpose for process modelling
  • Applying modelling techniques
  • The hierarchy of process modelling
  • The difference between process, task and functional modelling
  • Relationships between process models in the hierarchy
  • Approaches to business process modelling
  • Business Process Modelling and Notation (BPMN)

Strategic context and business objectives

  • Value Chain Analysis
  • Process task and functional modelling
  • Modelling an organisational view of processes
  • Activity diagrams
  • Differences between the process and function
  • Definition of a business process
  • Business process measurements and metrics
  • Processes hierarchies and delivering value
  • Documenting tasks and flows

Identifying tasks

  • Documenting task steps
  • Identifying business rules
  • Task performance metrics
  • Evaluating and improving business processes

Identifying problems with current processes

  • Analysing the process flow
  • Analysing tasks, handoffs and performance
  • Identifying and questioning business rules
  • Modelling the ‘to be’ process
  • Identifying new measurements and standards
  • Transition

Re-engineering organisational processes

  • Defining roles and skills profiling
  • Change management
  • Integration of process modelling and requirement definition


The course is relevant to anyone requiring an understanding of Business Analysis. Business analysts, business managers and their staff, business change managers and project managers.

Prerequisites: There are no course prerequisites but work experience in the field would useful to an overall appreciation of the applicability and relevance of the content.

  • Globally recognised skills
  • Learn the most up-to-date methodology
  • Deliver increased efficiency and effectiveness to your team
  • Learn through best practices and real examples
  • Learn  with trainers who have proven track records

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